If the customer is not satisfied with the purchase and wants to return it within 10 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees.
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- All customers must contact Lorenzo Leone for approval before sending or returning any item to us.
- Lorenzo Leone will not be responsible for the returned item without prior notification to Lorenzo Leone.
Note: Lorenzo Leone reserves the right of any changes of return policy. Any changes will be updated on our website.
How can I get my Refund?
Our refund policies are simple. You can claim refund by:
- Call us at our customer care number +61 402 585 565 or;
- Send us an email at firstname.lastname@example.org
Methods of Payment and Refund
When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.